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What is Customer relationship management (CRM) ?

Customer relationship management (CRM) software increases sales while assisting in customer tracking and ongoing support when necessary.

You may organize and save information about your client and sales operations with CRM (customer relationship management) software.

A CRM helps your sales, marketing, also customer care, etc.

Choosing the best CRM software for your company may seem intimidating with the variety of options available in the UAE.

Here is a list of some of the most used CRM systems in the Dubai UAE

1. Zoho CRM

To grow your business, Zoho CRM, a popular Customer relationship management tool in Dubai and also around the world, is designed to draw in, keep, and please consumers.

Moreover, the solution can handle everything from marketing and sales to customer support.

It can smoothly interact with various well-known programs.

Some of Zoho CRM’s key features are enterprise-ready, automation, extend/customize, reports on Sales performance and productivity, and multichannel communication.

With the least amount of human involvement, Zoho CRM features like world-class contact and lead management tools, automated workflows, best practice modeling, and also potent AI-driven solutions can help you turn prospects into actual sales.

Additionally, It draws on years of specialized knowledge to provide you with a better understanding of your market.

Pros

  • customization
  • Highly integrable
  • Track webinar participant interaction.
  • simple and inexpensive.

Cons

  • Tutorials need to be enhanced.
  • Integrating is not always consistent and might be difficult.
  • fewer options for reminders
  • anticipating a chatbot
  • No tracking of specific emails.

2. piCRM

One of the top-rated CRM software programs in Dubai is piCRM.

You can build your business by using this solution to manage, personalize, map, as well as uphold tight ties with customers.

Your pipeline may be easily tracked, arranged, and also expanded with piCRM.

Moreover, To build and manage your client relationships, you can quickly monitor deals and gain in-depth insights into each lead.

Thanks to the application, sales managers and agents get complete visibility into every stage of the sales experience.

Additionally, A 360-degree view of marketing and sales, reports, email integration, resource and activity location tracking, campaigns, tasks, meetings, calls, contacts, accounts, opportunities, leads, and access and product management are just a few of piCRM’s key features.

piCRM, a well-known CRM program in Dubai.

3. CorporateStack CRM

In Dubai, the UAE, and the Middle East, CorporateStack CRM is widely utilized.

The primary goal of cloud-based CRM software is to help companies maintain positive relationships with their clients.

It places more of an emphasis on contacts, lead management, opportunities, invoices, as well as payment collection all in one Customer relationship management solution.

A single CRM contains and can be used to access all the customer information and documents related to the business.

management.

Customer as well as sales management, renewals, payments, etc. are a few of CorporateStack CRM’s standout features.

4. Elate CRM

Firstly, the best CRM software for small businesses is ELATE CRM.

It is stress-free to set up, has a straightforward interface, and is easily adaptable because it is designed for small and developing enterprises.

Elate CRM software for small firms has a variety of features to help you improve your sales performance.

You may display a variety of KPIs, charts, reports, and also leader panels with ELATE CRM for improved perception and trend analysis.

It is designed so that any employee within the company can access the most recent client information.

It makes it simple to follow conversations that take place via the phone, email, also chat.

By automating sales chores, it communicates relevant as well as captivating email marketing campaigns.

Features of Elate CRM

  • Statistics along with Dashboard interface
  • Records of clients
  • Lead management
  • Opportunity management
  • At last, make a Better Proposal

Pros

  • Firstly, Never miss any lead
  • Track record of clients
  • Also Reminder
  • Highly customizable
  • Finally, Integration

5. HUBSPOT

With HubSpot CRM, you can keep tabs on leads and sales, make appointments, and also access information through frequently updated dashboards.

It makes it simple to select contacts and leads, monitor customer interaction, record phone calls, and send pertinent emails to potential clients and consumers.

The platform is simple to use, easy on the wallet and also requires little training to learn.

The Mac as well as Windows operating systems and Android, iOS, and Windows Mobile devices all support HubSpot CRM.

Pros

  • Live chat
  • Insights
  • Completely Customisable

Cons

  • Not very flexible
  • Basic Reporting

 6. vCita CRM

You have all the tools you need to effectively manage your business processes, clients, and contacts with the help of vCita CRM, a cloud-based platform.

Collaboration, email marketing, and also lead generation are some of these features.

You also get tools for CRM, scheduling, booking, and marketing management.

As a result, vCita CRM is a versatile system that is appropriate for small enterprises and providers of professional services.

A single platform for all of your consumer engagements is offered by vCita CRM.

It stores all of the information you have on your clients, contacts, and leads in a single, secure cloud location that is easily accessible from any internet-connected device.

Finally, the software seamlessly interfaces with more than a dozen other tools.

Pros

  • Price based on functionality.
  • Interactive calendars that integrate with Microsoft Outlook as well as Google Calendar.
  • SMS and also email reminders for appointments.

Cons

  • Only basic billing functionality.
  • No accounting is done.
  • The functionality of mobile apps occasionally freezes.

7. PIPEDRIVE

Moreover, the greatest simple CRM software for small businesses is Pipedrive.

The best-known features of Pipedrive are automatic online transactions, prospecting for new clients, sales management, and also support for Gmail advanced users.

The workflow and data fields can be fully customized, providing specialized solutions to a variety of customer management issues.

Pipedrive offers a variety of price modules that are appropriate for various business expansion strategies.

Additionally, It is simple to integrate with Trello, Zapper, Google applications, and many other programs.

Pros

  • Simple to use
  • Communication tracking
  • Finally, Reporting

Cons

  • Intended for small- as well as medium-sized businesses,
  • Does not provide integrations with larger businesses like SAP or Oracle,
  • limited features and also solutions for marketing,

8. Salesforce CRM

One of the top CRM systems utilized by enterprises in the UAE is Salesforce CRM.

Moreover, every size organization should use this software. However, it offers less customization than CorporaeteStack CRM.

However, it has every functionality you would anticipate from a CRM.

In addition to this, depending on how much you are ready to spend, Salesforce will provide you access to certain functionalities.

Pros

  • Analytics options as well as advanced reporting.
  • Integration with Microsoft Dynamics, Oracle, and SAP.
  • advanced data analytics and forecasting with Einstein AI.
  • supports virtually every business.
  • industry norm.

Cons

  • Incline learning curve
  • With more features, much more pricey than Pipedrive.
  • The platform is a little awkward and challenging for novices to use.

9. FRESHSALES

Freshsales is a user-friendly CRM software that takes a sales-oriented approach and focuses all of its features on increasing the number of leads that can lead to discussions.

The software prioritizes the leads that are most likely to convert using AI-powered lead scoring.

Businesses may create their own unique process automation, gain actionable insights from interactions, keep track of events, and also utilize the 360-degree customer view to see all the crucial data on a single screen.

Pros

  • Email tracking
  • Direct call
  • Event tracking
  • Lead management

10. DRIP

One of the top e-commerce CRM platforms is Drip, which is regarded as the best revenue generator for small enterprises.

Easy list segmentation, conversion monitoring, content personalization, and buy intent marketing are all provided by Drip.

The software helps create leads and converts them into lifelong clients to boost the bottom line of the company.

The program offers some of the greatest pricing options for different types of businesses.

With Drip, third-party services may be easily integrated, and there are even routines for social media lead creation.

Pros

  • Automated campaigns
  • Complex workflow support
  • Easy to use
  • Interactive

Cons

  • A little bit pricey
  • Limited form builder
  • CRO features are lacking

The above list of Software is according to the features not ranking.

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